WHO WE ARE

WebWolf Hosting is a web presence service provider situated in South Africa. Established in mid 2003, and whose corporate presence has quickly gained an enviable position in the South African market. We are committed to providing the highest levels of service that is reliable, efficient and results-orientated. Our focus on ethical business principles, and professional standards, has placed us a cut above the rest. Since our very first account, server up-time has well exceeded 99,9%. We ensure optimal performance by pursuing network performance aggressively. You can rest assured that escalating traffic has been provided for – in advance, and accommodated on our network facilities ensuring that problems to not occur. We are not the cheapest but we undertake to keep our pricing competitive so as to enable more and more opportunities for prospective clients, both in the corporate and private sector, to create their presence on the web. Our pricing structure enables us to offer our clients exclusive personalised hosting and web site support on the best-connected global web hosting network, on incredibly fast and secure servers.

OUR POLICIES

We offer an extensive online support to our clients. We do not bind the client to a contract period.  We are so passionate about providing professional support that we offer a service guarantee to all our clients. Now you know what to expect – peace of mind and consistent support!
All accounts are administered by high-speed, award winning Linux servers, custom-built and extensively tested. Our operating system/web servers currently consist of CentOS. This configuration enables an exceptionally favourable cost – performance ratio.

WebWolf offers all clients a 30-day guarantee of satisfaction. If a customer chooses to discontinue hosting with us during the first 30 days of service due to our failure to comply with our predetermined, high standards, a full refund will be made of the fees paid by the customer for those services up to the date of termination. Guarantee of refund excludes the cost of domain name registration and 3rd party licences fees

We know we are not the cheapest host around, but we also know from experience that cheap web hosting often means poor and unreliable service. In the past we utilised many well-known and not so well known web hosting providers around the globe for our web solutions. The results were often devastating.

The servers hosting our sites were hacked, more downtime than what was promised and very unresponsive customer service teams were unwilling to help or deliver the promised service. We simply couldn’t afford to have our client solutions hosted on second rate products and broken promises. Could your business afford it?

In 2003, we started our own hosting service using state of the art hardware coupled with a service focused on the customer. Our own web applications are running on our own cloud servers – a great incentive to provide a highly reliable web hosting environment and outstanding customer service and a highly skilled technical department! In contrast to many web hosting services, we do host on Intel Skylake Xeon servers with NVMe SSD drives packed with RAM and never exceed an average of 30% load per server. As a matter of fact most servers run well below this.

Why Choose Us

We know that choosing a web host is not an easy task and that is why we have put together the main reasons why we should be the obvious choice. We understand that in order for our business to succeed we need to be in a position to offer you the ultimate best in VPS server hosting, anything less can be detrimental not only to you but to the online reputation and success of our business.

100% Uptime Guarantee on our VPS Servers

Network performance is very important when using services on the internet. If you have high performing servers on an under-performing network it will affect your website and application.

Our Juniper powered network has been designed to provide you with 0% downtime. Our self-healing network is multi-housed with 13 high speed connections to the internet. We utilize the latest BGP4 technology to ensure you, your users and customers use the quickest route to our network.

No Overselling

To provide you with the very best service, we do not oversell. Overselling is where a hosting company sells more disk space, memory and bandwidth than physically available. This leads to an unstable and underperforming website or application.

We are proactive and leave room on our platform for growth, so resources are available to you on demand. Many of our customers host mission critical websites and applications on our high speed platform.

We Fanatical about Customer Service and Support

We will respond quickly to your technical queries. WebWolf also actively monitors its infrastructure 24/7, this allows us to be proactive and respond to any issue immediately to ensure our network and we are always online.

Easy to use Control Panel

Every customer has their own powerful control panel. The control panel allows you to manage your server from anywhere in the world, you can connect via console, reinstall OSs, backup, view virtual server statistics and more.

Firewalls

Our servers are behind our perimeter firewalls. Ports can be opened and closed on request. This provides an extra layer of security to help ensure your websites and applications are safe.

WebWolf Guarantee

All our Web Hosting services include a 30 Day Money Back satisfaction guarantee. If you are dissatisfied with your service for any reason, you will receive a full refund of 100% of your money if you cancel your account within 30 days of the activation. To cancel all you need to do is email billing@webwolfhosting.com and we will take care of that very quickly.

Performance – 100% Uptime Guarantee

WebWolf Hosting guarantees that the network will be available 100% of the time in any given month, excluding scheduled maintenance. Therefore after network downtime of 1.41 minutes per day, calculated monthly, WebWolf Hosting will refund 5% of the monthly hosting fee to the requesting customer for each 30 minutes of downtime up to 100% of the monthly fee.

  • Between 0 minutes and 45 minutes downtime per month (100% – 99.9% uptime) : No credit
  • Between 45 minutes and 3 hours 30 minutes downtime per month (99.9% – 99.5% uptime) : 5% credit
  • Between 3 hours 30 minutes and 7 hours 15 minutes downtime per month (99.5% – 99% uptime) : 10% credit
  • Between 7 hours 15 minutes and 14 hours 30 minutes downtime per month (99% – 98% uptime) : 15% credit
  • Between 14 hours 30 minutes and 1.5 days downtime per month (98% – 95% uptime) : 25% credit
  • Greater than 1.5 days downtime per month (less than 95% uptime) : 100% credit

Please send an email to billing@webwolfhosting.com to request your service credit.

Read our Refund Policy

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