STANDARD REFUND TERMS

Customers may be entitled to a refund on products purchased from WebWolf Hosting only if they have cancelled within 30 days of the date of transaction, and such cancellation request has been received in writing via our Support Ticketing system in your Account Area.

“Date of the transaction,” for the purpose of this Refund Policy, means the date of purchase of any product or service, which includes the date any renewal is processed by WebWolf Hosting in accordance with the terms and conditions of the applicable product or service agreement (Terms of Use). You may cancel a product at any time, but a refund will only be issued if cancellation is requested within the refund timeframe specified for the applicable product, if available at all. Note: Some products have different policies or requirements for a refund associated with them, including some products that are not eligible for a refund under any circumstance. Please see below for refund terms applicable to such products:

Products eligible for Refund under our Standard Terms

  • Hosting (all plans, except first payment after Free Trial)
  • Domain Transfers (.EU transfers are an exception. EURid charges a non-refundable transfer fee. If the transfer fails for any reason, the customer must start over and pay the transfer fee again,  .ES transfers are also non-refundable.)

  • Daily Backups

  • CloudFlare

  • Business Email

  • Enterprise Email

Products that are not elligible for a Refund

  • Domain Redemptions

  • Domain Renewals

  • Domain Privacy Protection

  • Premium SSL Certificates

  • Control Panel Licences

  • WordPress Theme Licences

  • WebWolf Platform as a Service

Products with special Refund Terms

New Domain Name Registrations: Refundable if canceled and processed within four days of registration (96 hours).
Domain Name Transfers: Refundable within four days of registration (96 hours) if the registry has not begun the transfer process.

The following ccTLD Registrars DO NOT permit refunds upon cancellation:

  • .AE.ORG

  • .AG

  • .AM

  • .AR.COM

  • .ASIA
  • .AT
  • .BE

  • .BIZ.PL

  • .BR, .COM.BR, .NET.BR

  • .BZ

  • .CA

  • .CAT

  • .CC

  • .CH
  • .CL
  • .CN.COM
  • .CO.IN
  • .CO.UK
  • .COM.DE
  • .COM.MX
  • .COM.PL
  • .COM.PT
  • .COM.SE
  • .CX

  • .CZ

  • .DE

  • .ES, .COM.ES, .ORG.ES

  • .EU

  • .FR

  • .FRL

  • .GR.COM

  • .HU

  • .IN

  • ,IN.NET

  • .INFO

  • .INFO.PL

  • .IT

  • .JP.NET

  • .LA

  • .LC

  • .LI

  • .LT

  • .LU

  • .LV

  • .MN

  • .MOBI

  • .MX

  • .NET.MX

  • .NET.PL

  • .NL

  • .NU

  • .PL

  • .PM

  • .PT

  • .PW

  • .RE

  • .RU, .COM.RU, .ORG.RU

  • .SC

  • .SE

  • .TF

  • .TV

  • .US

  • .VC

  • .WF

  • .XXX

  • .YT

  • .COM.PL
  • .COM.PT
  • .COM.SE

Refund Terms Web Site Design

Please read our Web Site Design Terms and Conditions for our Refund Policy.

Site Policies, Modification, And Severability

PLEASE REVIEW OUR OTHER POLICIES, POSTED ON THIS SITE. THESE POLICIES ALSO GOVERN YOUR VISIT TO WEBWOLF HOSTING. WE RESERVE THE RIGHT TO CHANGE OR MODIFY ANY OF THE TERMS AND CONDITIONS CONTAINED IN THIS AGREEMENT AT ANY TIME AND FROM TIME TO TIME AT OUR SOLE DISCRETION, AND TO DETERMINE WHETHER AND WHEN ANY SUCH CHANGES APPLY TO BOTH EXISTING OR FUTURE CUSTOMERS. WEBWOLF HOSTING MAY MAKE CHANGES OR MODIFICATIONS TO REFERENCED POLICIES AND GUIDELINES WITHOUT NOTICE TO YOU. YOUR CONTINUED USE OF THE SERVICES FOLLOWING WEBWOLF HOSTING POSTING OF ANY CHANGES OR MODIFICATIONS WILL CONSTITUTE YOUR ACCEPTANCE OF SUCH CHANGES OR MODIFICATIONS. IF ANY OF THESE CONDITIONS SHALL BE DEEMED INVALID, VOID, OR FOR ANY REASON UNENFORCEABLE, THAT CONDITION SHALL BE DEEMED SEVERABLE AND SHALL NOT AFFECT THE VALIDITY AND ENFORCEABILITY OF ANY REMAINING CONDITION.