Acceptable Use Policy

The Network Usage Policies define acceptable activities on our network. The service contract is the fixed portion of our service conditions.

We urge all prospective clients to read through all our Terms of Service before placing their order with us.

WebWolf offers Professional Web Solutions to all our clients. Every client on WebWolf’s network is important to us as they entrust us with their entire site content and online process. We will not, under any circumstances tolerate activities outside these network policies and risk degradation of services for our clients.

WebWolf reserves the right to require changes or disable, as necessary, any website, account, database, or other component that does not comply with its established policies, or to make any such modifications in an emergency at its sole discretion. To meet the changing needs of our customers, our business, the Internet environment and the legal landscape, this AUP may be revised at any time and we encourage our clients to review this Acceptable Use Policy regularly.

If you feel you have discovered a violation of any area of our Acceptable Use Policy please report it to: abuse@webwolfhosting.com

Internet Abuse

Any interference with the normal operation of our systems reachable via the Internet is forbidden. Compliance with the Acceptable Use Policies of any network or system through which you connect with our service, is required.

  • Use of WebWolf services to participate in any type of fraud, “cracking & hacking”, malicious behavior, or harassment is strictly not allowed.
  • Forging e-mail, Usenet postings, or other messages is forbidden.
  • Trafficking in pirated software is forbidden.
  • Port scanning or the use of similar tools is forbidden.
  • Any activity or conduct that is likely to be in breach of any applicable laws, codes or regulations including the Electronic Communications and Transactions Act 25 of 2002 which renders you liable to a fine or imprisonment.

We do not condone, encourage and will not tolerate any illegal material or behavior. If we detect any inappropriate or suspicious activity, all accounts pertaining to the user will be terminated until the investigation is complete. Prior notification to the user is not guaranteed. In extreme cases, legal proceedings will be instituted.

Additional Information
Our policies which are in force are to encourage you do use your accounts responsibly. Cyber crimes such as breaking into systems whether our own or others using brute force, forging messages, swapping games are all illegal and you will not fit into our user base profile of Internet professionals by engaging in such activities. Undermining the integrity of our services, causing potential legal and technical risks will result in your account being terminated immediately without prior notice or warning and forfeiting any refunds of any nature whatsoever. Our policies which are in place serves to protect our service for all our customers ensuring that you receive superior, uncomplicated web hosting in a hassle free environment.

Security

WebWolf clients must take reasonable security precautions. Negligence could result in the hacking of websites as well as compromised mailboxes due to vulnerable PCs, website software or the use of weak passwords, which could affect other WebWolf clients through blacklisting, phishing or spamming.

It is the client’s responsibility to ensure that scripts/programs installed under their account are secure (using the latest version) and permissions of directories are set properly, regardless of installation method. Users are ultimately responsible for all actions taken under their account. This includes the compromise of credentials such as user name and password. It is required that customers use a secure password. If a password is found to be weak, WebWolf will notify the user and allow time for the user to change/update the password. Failure to make a password change that inadvertently leads to the website being compromised could result in the user’s account being suspended / terminated.

Passwords should consist of at least 8 mixed alpha, numeric and special characters with case variations. Clients should not use a common word as a password and should change their passwords regularly. In the event of abuse WebWolf reserves the right to reset a password.

Server Side Processes

Daemons and other resident programs are not welcome for shared hosting.
With the exception of cron jobs which are subject to their own policy, the installation or operation of any stand-alone, unattended server-side process (daemons) on WebWolf servers, is forbidden, unless by prior arrangement and consent. This specifically includes IRC bots or clients as well as any re-direct programs. WebWolf does not allow the use of processes which accept network connections, for any purpose whatsoever. Violation of this policy will result in immediate account termination without warning.

Additional Information
This policy exists for several reasons:

  • To protect the CPU and memory resources available on each server.
  • To protect and enhance system security by not allowing unapproved third-party programs to accept connections from the outside world.
  • To allow us to be aware of any such programs, by requiring that special arrangements be made.
  • Port scanning or the use of similar tools is forbidden.

Database Usage

Certain database usages will require a dedicated server. MySQL databases are provided free-of-charge, subject to the conditions and restrictions below. Each qualifying individual account is limited to the allocated quota as published in the price matrix.

No database may be used to act as a “hit counter”, or for logging of information distributed nightly in the raw web logs (including but not limited to browser and page referrer information).

Databases may not be used for circumventing account disk allowances by storing web sites within the database.

Databases may only be used in conjunction with WebWolf hosted accounts. Access to databases from outside our local network is provided strictly for site and database development.

Databases may not be used to store binary files (including but not limited to image and application files). These files should be stored within the user account and referred to in the database by a “pointer”, if needed.

WebWolf reserves the right to require changes to databases and database usage that has an adverse impact on a database server and/or other user databases on that server. In extreme cases, WebWolf reserves the right to disable any database determined to be unacceptably harming performance of a database server.

WebWolf reserves the right to implement further allowances for database usage in the future, as new tools for determining a database’s server impact are developed.

Additional Information
This policy exists in order to protect the integrity and performance of the database servers for all users.

CGI Usage

CGI processes must behave within certain parameters.

CGI scripts and programs are subject to resource limitations and are enforced by the system which are as follows:

Only users with the appropriate account types should run CGI scripts. The Advanced and higher account levels are suitable for custom CGI scripting. WebWolf does not allow CGI scripts for the benefit of external sites and these include all variations of web counter services. Automatic monitoring systems enforce resource limits.

Additional Information
The use of system resource limits is intended to prevent runaway CGI scripts on an unattended server. Also, processes with large memory footprints or hungry CPU requirements will incur swapping and other slowdowns that cause problems for every site on the server.

Resource Usage

WebWolf restricts mail delivery for the simple reason that we run web servers and not mail servers. Having to process bulk mail will negatively affect our servers’ performance.

Violation of this policy will result in investigation and following the immediate suspension of your account. Should you need to make use of such a facility, you are advised to send bulk mailings through your local ISP. The majority of such mail servers as used by ISP are equipped to handle bulk mail.

WebWolf does not allow the following to be initiated on servers:

  • Run any process that requires more than 50MB of memory space.
  • Run any program that requires more than 30 CPU seconds.
  • Use find anywhere except in their own directories.
  • Send out mail to more than 200 addresses in one batch, whether sequentially or in parallel, not exceeding 200 recipients. Such batches must “sleep” for at least three seconds between each delivery attempt.
  • Send or receive, through mail, any file larger than 10MB. This limit is enforced in our software.
  • Accumulate more than 2000 mail messages in a single pop mailbox. If the message count is exceeded, new messages will bounce to the original sender.
  • Run their own mailing list software.
  • Run an interactive chat application.
  • Run a banner exchange, remotely accessible web counter, or any other services that perform CGI processes for sites outside our network.
  • Exceptions are usually granted for Analog, Log resolve, and other special cases.

Anti Spam Policy

We take a strong stand against Spam.

Our first and foremost enforced policy. The practices described here, can cause irreparable damage to an online organisation, overnight, and can easily tarnish any organisation associated with the offending party. We will not tolerate these abuses.

The transmittal of unsolicited or prohibited advertising or other content through electronic mail or inappropriate Usenet postings is forbidden.

Any customer that uses WebWolf for unsolicited mass mailing (also known as spam) will result in the immediate termination without prior notice or warning, and the customer will be held legally responsible for the damages to WebWolf, both monetary and in reputation. The use of any other service to make such a mailing or posting, with any reference to WebWolf’s services (including but not limited to mailboxes, autoresponders, and Web pages), shall also be grounds for account termination as described above.

Adult Content

WebWolf forbids any adult orientated sites whether for entertainment or commercial purposes, on its servers. Forbidden sites are defined as those that provide access to pornography whether free or for payment regardless of adult verification or not. Exceptions are made for educational sites with the intention of providing educational content relating to sexuality and such matters.

Additional Information
In order to provide a service to our clients which is efficient and reliable we forbid sites of this nature. When one takes into consideration the “hit factor”, of adult orientated sites, it can become impossible to control bandwith usage. Adult orientated sites attract hordes of visitors and the impact on the servers are extreme. Our servers are tuned for general use and this policy serves to protect and is in the interest of our clients.

Misuse of Account Features

All account features are to be used solely in order to develop and implement the Web site(s) associated with that account.

The following is strictly forbidden:

To operate any service enabling an account feature available to third parties for any use other than normal access to that account’s Web site.
Operating any service which enables or assists anonymous or abusive behavior by third parties.
Operating any service which affects and degrades the quality of service and the stability or reliability of any server or network component, impacting other users or the company negatively.

This includes but is not limited to third party access to CGI services, database hosting, counters, banner exchanges, auto-responders, mailboxes, mail forwarding, mail filtering, and content publishing systems.

All account features are to be used solely in order to develop and implement the Web site(s) associated with that account.

Additional Information
This means that, for example, you cannot:

  • resell autoresponders to third parties
  • run a service like webmail.co.za
  • run a service like pobox.com
  • run a service like geocities.com
  • run a service like linkexchange.com
  • run a service like thecounter.com
  • run CGI scripts for other sites
  • host a remailer

WebWolf reserves the right to discontinue any service for any system whose maintainer is unable or unwilling to control abuse or related problems.